SHIPPING POLICY

Last updated: August 2026

At COZUMI, we work to prepare and ship every order quickly and securely. Below you will find all the information regarding our processing, shipping, and delivery times.

1. Order Processing and Preparation

Once payment has been confirmed, your order enters our preparation process.

The usual processing and preparation time is up to 3 business days.

This period begins from the confirmation of the order and does not include Saturdays, Sundays, or public holidays.

During periods of high demand, special promotions, product launches, or exceptional circumstances, preparation times may be slightly extended.

2. Shipping Time

Once the order has been prepared and handed over to the carrier, the estimated transit time is up to 9 business days.

Therefore, the estimated total time from order confirmation to delivery is approximately:

3 business days for preparation + up to 9 business days for transit.

The timeframes indicated are estimates and may vary depending on the destination country, carrier, logistics availability, customs controls, and other circumstances beyond COZUMI’s reasonable control.

3. International Shipping

COZUMI ships internationally to the countries and territories available during the checkout process.

International orders may be subject to customs procedures that could increase delivery times.

Delays caused by customs, local authorities, border controls, carriers, or other external circumstances are not considered part of COZUMI’s ordinary processing time.

4. Order Tracking

Once your order has been shipped and a tracking number is available, you will receive the relevant information so that you can check the status of your shipment.

Please note that the carrier’s tracking system may take some time to update after the order has been dispatched.

5. Delivery Address

The customer is responsible for providing a complete and accurate delivery address when placing an order.

Before confirming your purchase, please carefully check the recipient’s name, address, postal code, city, province or region, and country.

If you notice an error in the address after placing your order, please contact us as soon as possible at:

thecozumi@gmail.com

We will attempt to update the information before shipment whenever possible.

Once the order has been processed or handed over to the carrier, we cannot guarantee that it will be possible to change the delivery address.

6. Delivery Delays

Although we make every effort to ensure that orders arrive within the estimated timeframe, delays may occur due to external causes, including but not limited to:

• Customs controls or procedures.

• Periods of high demand.

• National or international public holidays.

• Adverse weather conditions.

• Carrier-related issues.

• Strikes or disruptions to logistics services.

• Restrictions or incidents in the destination country.

• Force majeure circumstances.

The delivery times shown in our store are estimates unless it is expressly stated during checkout that a specific date constitutes a guaranteed delivery date.

In all cases, we will respect any rights granted to consumers under applicable law.

7. Orders Shown as Delivered

If the tracking information shows that an order has been delivered but you are unable to locate it, we recommend first checking the address provided in the order, asking anyone who may have received the package on your behalf, and checking the usual delivery locations around the property.

We also recommend contacting the carrier using the tracking number.

If, after carrying out these checks, you are still unable to locate the order, please contact us at thecozumi@gmail.com so that we can review the matter.

8. Packages Lost or Damaged in Transit

If you believe your order has been lost in transit or you receive it with visible damage, please contact us as soon as possible at:

thecozumi@gmail.com

Please provide your order number and, in the event of damage, include photographs of the package and product whenever possible.

We will review the matter and provide the appropriate solution based on the circumstances and applicable law.

9. Customs, Taxes, and Duties

International orders may be subject to taxes, customs duties, tariffs, import fees, or other charges imposed by the authorities of the destination country.

The application of and responsibility for these charges will depend on the destination country, the conditions indicated during checkout, and applicable law.

COZUMI does not control the processing times of customs authorities, and such procedures may result in additional delays.

10. Refused or Uncollected Orders

If an order cannot be delivered because the recipient refuses it, fails to collect it, provides an incorrect or incomplete address, or fails to respond to reasonable delivery attempts by the carrier, the package may be returned to the sender.

Where this occurs, we will contact the customer or respond to their request in order to determine the appropriate solution.

Any additional costs arising from reshipment or return may be charged to the customer where the cause is attributable to the customer and where permitted by applicable law.

11. Estimated Total Delivery Time

As a general reference:

Order preparation: up to 3 business days.
Transit: up to 9 business days from dispatch.
Estimated total time: up to 12 business days.

These timeframes are estimates and may vary depending on the destination and external circumstances.

12. Contact

If you have any questions regarding your order, shipment, or delivery, you can contact us at:

COZUMI

Email: thecozumi@gmail.com

When contacting us, please include your order number so that we can assist you more quickly.